DAGL

Sort every ticket the way your best agent would, and see why.

How can a support team use AI to sort tickets and draft replies?

Put one ticket on each row and write your triage rules once, in plain words. DAGL sets the topic and urgency for every ticket, drafts a first reply, and shows the words in the ticket each answer used. In the example below, 2,000 tickets cost about $4 to sort, shown before the run.

Try it on your dataSee the check →

“Urgent tickets wait behind password resets, because nobody can read the whole queue fast enough.”

Support team lead · [interview quote to come]

One ticket, from the inbox to a checked answer.

Build the check on tickets your team lead has already sorted. Then run the same steps on the whole queue.

  1. 1 · StartTicket 48213 · one row from your helpdesk export
  2. 2 · FetchThe ticket text and the customer’s plan from the helpdesk
  3. 3 · ReadProduct: invoicing · Plan: Business · 2 earlier tickets this week
  4. 4 · Ask AIWhich topic and urgency fit our triage rules, and what should the first reply say?
  5. 5 · SendTopic, urgency and the draft reply go back to the ticket, where an agent approves the reply
  6. ✦ AnswerUrgent · billing, reply drafted for an agent
How your expert checks it92 of 100tickets match the topic and urgency your team lead chose. Open the 8 that differ and fix the rules.
What a run costs$4to sort 2,000 tickets, shown before anything is sent.
Where the answers goYour helpdeskTopics, urgency and draft replies go back to each ticket.
example data

Before you try it.

Our helpdesk already has AI. Why add DAGL?

Helpdesk AI follows the vendor’s rules. DAGL runs the triage rules your team writes, tests them against your team lead’s answers, and sends the result back to the same helpdesk.

Will it reply to customers on its own?

The check sends each draft to the ticket. An agent approves it before the customer sees it, and every edit becomes a new case to test against.

How do we know the triage is right?

Run the rules on 100 tickets your team lead has already sorted. DAGL counts where the two agree and shows why each disagreement happened.

How the expert check works →

What does it cost per ticket?

About $0.002 per ticket on a mid-size AI in the example, and DAGL shows the cost of each run before it starts.

See the price table →

Questions support teams ask.

Worked example

How to sort every ticket by topic and urgency with AI

Write your triage rules as one question, test it on 100 tickets your team lead has sorted, then run it on the queue.

Read the worked example →
Guide

How to draft first replies that your agents approve before sending

DAGL drafts each reply from your help articles and names the article it used. Agents approve, edit or reject each draft, and every decision becomes a new test case.

Read the guide →
Guide

How to score support conversations for quality with AI

Turn your quality checklist into questions. Each conversation gets a score for each question, with the passage that earned it.

Read the guide →
Guide

How to find the main reasons customers contact you each month

Sort a month of tickets into your contact reasons, then count them. Tickets the rules cannot place show you a reason you have not named yet.

Read the guide →
Template

Ticket triage

A ready check to copy into DAGL. Point it at an export from your helpdesk.

Copy the template →

Questions every team asks before it relies on AI.

How do you know the answers are right?What does it cost to run AI on every row?Which tool should a team use to run AI on many records?

Bring your triage rules.

Start from the ticket triage template, or bring the sorting your team does by hand today.

Copy the template →Try it on your data

Written by [Founder name], [role] · Updated 14 November 2026: first published.